Close Menu
  • Home
  • Finance News
  • Personal Finance
  • Investing
  • Cards
    • Credit Cards
    • Debit
  • Insurance
  • Loans
  • Mortgage
  • More
    • Save Money
    • Banking
    • Taxes
    • Crime
What's Hot

How To Use Gold And Other Hard Assets To Hedge Against Inflation

May 25, 2025

URBN, AAP, SNOW, RUN and more

May 25, 2025

The Richest Places In Idaho, From The Latest Census Data

May 24, 2025
Facebook X (Twitter) Instagram
Facebook X (Twitter) Instagram
Smart SpendingSmart Spending
Subscribe
  • Home
  • Finance News
  • Personal Finance
  • Investing
  • Cards
    • Credit Cards
    • Debit
  • Insurance
  • Loans
  • Mortgage
  • More
    • Save Money
    • Banking
    • Taxes
    • Crime
Smart SpendingSmart Spending
Home»Banking»Citizens’ longtime exec, Beth Johnson, to retire in March
Banking

Citizens’ longtime exec, Beth Johnson, to retire in March

January 31, 2025No Comments4 Mins Read
Facebook Twitter LinkedIn Telegram Pinterest Tumblr Reddit WhatsApp Email
Citizens’ longtime exec, Beth Johnson, to retire in March
Share
Facebook Twitter LinkedIn Pinterest Email

Citizens Financial Group will create a new C-suite role following the retirement of Beth Johnson, a top executive who’s been instrumental in the company’s transformation into a viable regional bank.

Johnson, who is currently the chief experience officer and a member of the executive committee, plans to retire as of March 3, the Providence, Rhode Island-based company said late Thursday in a press release. Her wide-ranging portfolio of responsibilities include digital design, data and analytics, marketing and communications, enterprise payments strategy and sustainability.

Citizens will not directly replace Johnson, a frequent honoree on American Banker’s annual Most Powerful Women in Banking lists. Instead, it said it will create a new senior executive role that will sit on the executive committee and focus on corporate strategy.

The new leader, who will be hired in the coming months, will report to Chief Financial Officer John Woods and oversee strategy, corporate development, customer experience, innovation and sustainability, the company said. Both internal and external candidates will be considered.

The $217.5 billion-asset company currently has an executive management team of 10, including Johnson.

“Beth’s work in incubating critical capabilities … has helped lay a strong and lasting foundation that our highly experienced leadership team will build upon to accelerate growth, enhance product delivery and drive innovation,” Chairman and CEO Bruce Van Saun said in the release.

He noted that the company, which recently celebrated its 10th anniversary as a publicly-traded firm, has “carefully planned a smooth transition” to handle Johnson’s work.

That includes not only creating a new C-suite role, but also redistributing some of Johnson’s responsibilities to other executives. Brendan Coughlin, vice chair and head of consumer banking, will take over the data and analytics teams as well as marketing. Don McCree, who is senior vice chair and the head of Citizens’ commercial banking, will oversee the enterprise payments work.

See also  U.S. Bank exec believed to have been killed in plane crash

Johnson, 53, is leaving to spend more time serving on boards, advising companies and “digging in” on emerging areas in technology, such as artificial intelligence, she said in an interview on Friday. She currently serves on the board of Invesco, an independent investment management firm based in Atlanta. She also sits on the boards of the Mass Fintech Hub and The Home of Little Wanderers, a Boston-based nonprofit child and family service agency in Massachusetts.

The native of Akron, Ohio, joined Citizens in 2013 as head of strategy, the first senior-level hire that Van Saun made as CEO. At the time, the company was trying to spin itself off from its former overseas parent company through an initial public offering, at a time when IPO activities were muted.

Formerly a partner at Bain & Co., Johnson joined Citizens’ executive management team and was a central force in its strategy to home in on customer experience as a way to drive growth.

Eventually, as her role evolved, Van Saun let her choose her own title, she said in an interview in August. She said she always believed that “the way to win in banking is to build primacy” in customer relationships.

“‘What do you want to be called?’ Bruce asked me,” Johnson said. “The reason we ended up with ‘chief experience officer’ is because of my belief around customer experience.”

In recent years, she has helped Citizens expand into the New York metropolitan region following the acquisition of Investors Bancorp in New Jersey and the deal to buy HSBC Bank’s metro New York branch franchise.

See also  Harper's warning on vendors should spur credit unions to act | Credit Union Journal

On Friday, Johnson said her plan to exit Citizens and focus elsewhere has been in the works for about six months, aiming to develop a “really sound transition … to ensure success.”

“I’m excited to do other things in my career,” she said. “My plan is to have a portfolio of things to keep me interested and learning and having fun over this next phase.”

Source link

Beth Citizens exec Johnson longtime March Retire
Share. Facebook Twitter Pinterest LinkedIn Tumblr Telegram Email
Previous ArticleSome Considerations on OPM’s Deferred Resignation Program
Next Article Student Loan Scams To Watch Out For In 2025

Related Posts

Savings bonds: What they are and how to cash them in

May 24, 2025

Supreme Court upholds Trump firing of board members for now

May 24, 2025

Fed’s Cook: More study needed on bank-nonbank interreliance

May 24, 2025
Add A Comment
Leave A Reply Cancel Reply

Top Posts

Warren Buffett has a record amount of cash. How much savings you need

April 25, 2025

Trump’s New Tariffs Would Raise Half His Earlier Version, TPC Finds

April 12, 2025

The Fed cut interest rates but some credit card APRs haven’t gone down

December 10, 2024
Ads Banner

Subscribe to Updates

Subscribe to Get the Latest Financial Tips and Insights Delivered to Your Inbox!

Stay informed with our finance blog! Get expert insights, money management tips, investment strategies, and the latest financial news to help you make smart financial decisions.

We're social. Connect with us:

Facebook X (Twitter) Instagram YouTube
Top Insights

How To Use Gold And Other Hard Assets To Hedge Against Inflation

May 25, 2025

URBN, AAP, SNOW, RUN and more

May 25, 2025

The Richest Places In Idaho, From The Latest Census Data

May 24, 2025
Get Informed

Subscribe to Updates

Subscribe to Get the Latest Financial Tips and Insights Delivered to Your Inbox!

© 2025 Smartspending.ai - All rights reserved.
  • Contact
  • Privacy Policy
  • Terms & Conditions

Type above and press Enter to search. Press Esc to cancel.