Browsing: customer
The largest U.S. bank, JPMorganChase, has been in conversations with data aggregators — companies like Plaid that draw customer data…
Regulators on Friday issued an order exempting banks from the requirement to collect taxpayer identification numbers, or TINs, directly from…
Automated systems respond poorly when confronted with edge cases and unfamiliar circumstances. But those are exactly the moments when a…
Kerry Gross, director of research intelligence at American Banker, moderated a panel with Brianna Elsass, head of U.S. digital servicing…
Most bank leaders say their institution puts a high priority on employee experience as a strategic business goal and in…
A Yotta customer in South Carolina has filed the latest class-action lawsuit against banks involved in the collapse of bank-fintech…
A Social Security Administration (SSA) office in Washington, DC, March 26, 2025. Saul Loeb | Afp | Getty ImagesFast-moving changes at…
Jim Dyson | Getty Images News | Getty ImagesCitigroup mistakenly credited a customer’s account with $81 trillion last year when…
WASHINGTON — Questions added to the Consumer Financial Protection Bureau’s consumer complaint form could portend a new enforcement front for…
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